Returns\r\nNot happy with it? Return it. It’s easy! All unused items, purchased from Stephenjosephgifts.com may be returned within 30 days of receipt for exchange or refund equal to your original order total. Items must be unused and in original condition with tags and labels attached.\r\n\r\nDefective Products\r\nIf you received a damaged item, please contact us immediately at firstname.lastname@example.org or call our customer service team at (800) 725-4807 (M-F, 8am-5pm CST). This includes defective merchandise, or items damaged during shipping.\r\n \r\nMail your shipment to:\r\nAlexandra And CompanyRetail Return 4302 Ironton Ave Lubbock, TX 79407\r\n\r\nOnce we receive shipment, we’ll issue a credit in your original form of payment, less adjustments for shipping and handling.\r\nIf you are returning items for exchange or refund, please note that all shipping charges will be the responsibility of the customer (this is you). All shipping charges are non-refundable, unless the return \/ exchange is due to an error by Stephen Joseph Inc. (that's us).